• Title
    IT Support Technician
    Requisition ID
    Work Location
    Department / Discipline
    Information Technology
    Position Type
    Staff / Permanent
  • Overview / Responsibilities

    Wood is currently recruiting for an IT Support Coordinator to work in our office in al-Khobar, Saudi Arabia. The position will be a full-time, permanent position supporting all our internal functions.


    • Provide efficient end user hardware / software problem resolution and support as assigned by the job ticketing system, Infra-enterprise
    • Facilitate timely hardware moves, additions, and changes. Perform timely Workstation / Laptop configurations / reconfigurations. Ensure all IT services requirements, such as computer configurations and hardware moves, are performed in a timely and efficient manner
    • Execute various network and infrastructure support functions, as assigned by the Operations Area Lead, printer / plotter / scanner installation, and maintenance
    • Perform office-specific, non-standard IT tasks per agreements with local office management (e.g. telephone support)
    • Undertake IT Project assignments as directed by the Operations Area Lead (e.g. Office startups, migrations, and other special initiatives)
    • Achieve Service Level Agreement on work assigned within the job ticketing system, Infra-enterprise
    • Ensure tasks assigned by Operations Area Lead are completed within a reasonable time frame. Ensure internal and external stakeholders are satisfied with the level of service provided. Ensure a high level of customer service is maintained at all times
    • Ensure other goals as set out in the annual PDR are met
    • Read, understand, promote, and, at all times, abide by the ‘Global IT Employee Confidentiality Policy’
    • Read, understand, and obey the HSSE policies arrangements / procedures and rules as issued. Work in accordance with method statements and risk assessments as provided
    • Report to immediate supervisor all incidents, which have or could result in personal injury or environmental damage
    • Be an active role model and promote the Wood values and Code of Business Conduct
    • Be self-motivated, happy to work in a team environment, customer service-oriented, and keen to learn new skills and technologies
    • Carry out a variety of duties in order to provide service delivery to our internal clients

    Skills / Qualifications

    • Technical college IT degree or High school with relevant IT work experience
    • Minimum of 2-5 years working in a business IT environment
    • IT Operations-related certification(s) from a recognized college or specialized training institution

    Company Overview

    Wood is a global leader in the delivery of project, engineering and technical services to energy and industrial markets. We operate in more than 60 countries, employing around 55,000 people, with revenues of around $10 billion.  We provide performance driven solutions throughout the asset life cycle, from concept to decommissioning across a broad range of industrial markets including the upstream, midstream and downstream oil & gas, power & process, environment and infrastructure, clean energy, mining, nuclear and general industrial sectors. We strive to be the best technical services company to work with, work for and invest in.


    Diversity Statement

    We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws.


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